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Customer Ideas Portal

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Require a password to open RC Admin using the 'Manage account' link in RC App

I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. ...
David Hepper 25 days ago in RingCentral Admin Portal 0 Under review

Multi-Site Directory

Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an e...
Brett Spring 25 days ago in RingCentral Admin Portal 0 Under review

Show called # when inbound call comes in

It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have b...
Michael Llewellen Palmer 25 days ago in RingCentral Mobile App 0 Under review

Page Counter for Faxing

A page counter to show what page of the fax it is currently on.
Shawn Doerrer 25 days ago in RingCentral Phone 0 Under review

Omit HTML Code in Microsoft Dynamics Chat Activity

We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity is showing HTML code making it hard to read through the activity. We'd like for the HTML code to not show in our CRM activity to improve reada...
Kaci Joslin 25 days ago in RingCentral Contact Center 0 Under review

Show Message Timestamps in Microsoft Dynamics Chat Transcript

We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity transcript doesn't show timestamps per line. We can see the timestamp in other places but it doesn't follow through into our CRM. Here is what...
Kaci Joslin 25 days ago in RingCentral Contact Center 0 Under review

Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.

Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or ...
Mark Gallo 25 days ago in RingCentral Admin Portal 0 Under review

Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues. This feature would be particularly useful when we have been asked by the business to divert a...
Fraz Hamid 25 days ago in RingCentral Admin Portal 0 Under review

To not receive messages on the days I'm not at the office

The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
Jennifer Luc 26 days ago in RingCentral Mobile App 0 Under review

Additional Out of office/Vacation Voicemail recording

Currently we are only able to have a "during business hours" and "after hours" voicemail recordings and if we ever go out of office, we have to record over what we currently have. It would be really nice to have a third option for "out of office/v...
Gina Niemer 27 days ago in RingCentral Web/Desktop App 0 Under review