Skip to Main Content

Customer Ideas Portal

Showing 6983 of 6983

Minute Counter Visibility

Minute counter for every statusieAvailableUnavailableOn Break
TL Jake 7 days ago in RingCentral Analytics 0 New

More granular permissions for users

In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege." It would b...
Doug Stubenbordt 13 days ago in RingCentral Admin Portal 1 New

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
over 3 years ago in RingCentral Phone 40 Planned

Allow for Three Sections in the Call Queue Display Settings

Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
Mario Moccia 20 days ago in RingCentral Phone 0 New

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 16 Under review

Recover call recordings for past 90 days

I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
Joey Tsai 27 days ago in RingCentral Web/Desktop App 0 New

Sync presence status of RingCentral back to the Outlook / Exchange / O365

Using the Plug-In ' Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too. If you are creating a conference invite ...
Peter Wenger 4 months ago in RingCentral Integrations 0 Under review

Improve customer's call back response notification for RingCentral For MS Team

We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer. The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to...
Mark Joaquin Marcelo 11 days ago in RingCentral Integrations 1 New

Share Computer Audio

We use Ring Central for training remotely and in the Ring Central Meetings, there was an option to share computer audio when playing videos, which we used all the time. With now having to use Ring Central Video, that option is no longer available ...
Michelle Sandoval 6 months ago in RingCentral Video 0 Under review

Merging Calls in RingCentral harder to do in "New Layout"

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...
Led Tasso 3 months ago in RingCentral Web/Desktop App 0 New