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Customer Ideas Portal

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WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

It would be beneficial and more efficient to be able to handle requests separately in case the response to either approve or deny the request needs to be different based on the request. It would also be nice to correspond with and agent via the re...
John Bruns 4 months ago in RingCentral Contact Center 0 Future consideration

Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)

Using the Desktop app the only options I have under Settings | Calendars and Contacts are Microsoft (365) and Google. We don't use either of these. Our organization uses an on-prem Exchange server and Outlook. We want to access our contacts using ...
Craig Rhinehart 9 months ago in RingCentral Web/Desktop App 0 Future consideration

Enable SMS for UK numbers

Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Future consideration

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest over 1 year ago in RingCentral Admin Portal 1 Future consideration

Pre Assign Participants to Breakout Rooms

No description provided
Guest about 2 years ago in RingCentral Meetings & Webinar 3 Future consideration

LASSO - CRM SOFTWARE

This would help new home sales businesses to utilize the Lasso integration with Ring Central to maximize work flow.
Julie Mason 27 days ago in RingCentral Integrations 1 Future consideration

RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location. Often times in larger organizations, someone may be trying to reach someone in a particular depa...
Chris Redmond Ext 1147 almost 2 years ago in RingCentral Web/Desktop App 5 Future consideration

WFM Pro - Manage Requests Additional Functionality

It would be beneficial if in the manage requests tab, you could sort by any of the columns, in particular the submit date/time to be able to view in ASC order to have the oldest requests at top. Also, being able to see the Team that the agent is a...
John Bruns 4 months ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Ability to edit meetings in bulk

You can add a meeting for multiple agents at one time, but if you have to modify anything with that meeting, you have to go through and update it one at a time which can be very cumbersome and time consuming.
John Bruns 4 months ago in RingCentral Contact Center 0 Future consideration

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...
Travis McCarthy over 1 year ago in RingCentral Admin Portal 1 Future consideration