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Customer Ideas Portal

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series meeting with two Event organizer, with the same rights

Customers have a standing meeting (meeting series) which should have two hosts, as it is a joint meeting of two teams with the same area of responsibility. Normally it is fine, that there is only one host, but in certain situations it would be imp...
Thomas Auel about 1 month ago in RingCentral Meetings & Webinar 0 New

Report Info in Body of Email not Attachment

Hello, It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape vie...
Joy Fullerton 4 days ago in RingCentral Analytics 0 New

Text Preview

Show more preview text like in the phone desktop version. I want to be able to read almost all the text before I open it up. We have multiple people monitoring our main phone number and it would be easier to know if a text pertains to that person ...
Main 5250 4 days ago in RingCentral Web/Desktop App 0 New

Anonymous hotline and mailbox for callers

Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone nu...
Brad Steele 4 days ago in RingCentral Phone 0 New

Device Reporting for Firmware versions

Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting? This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmwa...
Led Tasso 10 days ago in RingCentral Analytics 0 New

Add Paging and Intercom as options to be added from presence menu on phones.

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
Nate Graham 10 days ago in RingCentral Admin Portal 1 New

Transfer existing message from old mailbox to new user extension mailbox

Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
RC Tester Account 8 days ago in RingCentral Admin Portal 0 New

Auto "accept queue call" toggle OFF for individual users based on schedule

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...
Santiago Delgado 16 days ago in RingCentral Admin Portal 0 New

change the way users are displayed in the Admin portal

Offer the option to make the users displayed in the admin portal be displayed in either last name, first name and first name last name.
Dwayne Hurst 5 days ago in RingCentral Admin Portal 0 New

integrate with Clixlo

I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through ...
John Tatone 5 days ago in RingCentral Phone 0 New