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Customer Ideas Portal

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Wallboards should be a URL link shared with anyone without accessing analytics portal

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...
Robin Alkeine almost 2 years ago in RingCentral Analytics 2 Future consideration

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a ...
Eliot Houman almost 2 years ago in RingCentral Web/Desktop App 7 Future consideration

Need to be able to retain data longer so we can do a Year over Year comparison

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021
Guest almost 2 years ago in RingCentral Analytics 1 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner about 3 years ago in RingCentral Phone 5 Future consideration

Ability to take DNC's off the List thru an upload

We currently have the ability to upload a file to add to the DNC list but we do not have the ability to upload a file to take off the DNC list. We have hundreds of records every day that we need to add and hundreds that we need to remove but curre...
Scott Bittner almost 2 years ago in RingCentral Engage Voice 0 Future consideration

Be able to click on abandoned calls, vm calls, total calls and have visual of those numbers

so that we can track numbers, and react quickly to missed calls or vms.
Guest 9 months ago in RingCentral Analytics 0 Future consideration

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...
Travis McCarthy over 2 years ago in RingCentral Admin Portal 1 Future consideration

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest almost 3 years ago in RingCentral Phone 6 Future consideration