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Customer Ideas Portal

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Ability for customers to search for known issues with any RingCentral product (bug search)

Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able ...
Rob Morrison about 2 months ago in RingCentral Web/Desktop App 0 Under review

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken 2 months ago in RingCentral Web/Desktop App 2 Under review

Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

Hi, This request is being logged in relation to Case #15473439. We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics. We have ...
Fraz Hamid about 2 months ago in Hardware 0 Under review

WFM PRO - Ability to Export more future facing data from Intraday manager

Currently can only export a few days into the future to see forecasted volume, staffing. Would be very beneficial to be able to go out at least a week to 4 weeks to be able to see what the next week and month will look like.
John Bruns 15 days ago in RingCentral Contact Center 1 Under review

Delete multiple messages or calls at one time

It would be nice to be able to select multiple messages and / or calls in order to delete at one time instead of 1 by 1 , the same was we can with emails and photos.
Jenn Godino 22 days ago in RingCentral Web/Desktop App 0 Under review

Able to Receive Multiple Calls if A Member of a Call Queue

We would like to be able to see calls come in through a call queue even if the user is on an existing call.
Jared Lindenberg 29 days ago in RingCentral Web/Desktop App 0 Under review

Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this...
about 2 years ago in RingCentral Phone 4 Under review

Shared SMS were multiple users can receive and send SMS on specific number.

We work with different independent contractors that we message with all the time, but we need that the whole team have access to each other sms with every contractor. What I mean is to have a shared messaging system with the team members. Thanks!
Ana Velazco 3 months ago in RingCentral Integrations 2 Under review

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick 8 months ago in RingCentral Web/Desktop App 2 Under review

Additional features For Zendesk Integration

Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 optio...
Steve Williamson 7 months ago in RingCentral Integrations 0 Under review