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Restore time limits to Agent List in Dashboard

The "old" dashboard under reporting has a feature where time limits could be put in specific not ready activities. This is not available in the current dashboard and is definitely missed
Nisa Tovsky 10 days ago in RingCentral Contact Center 0 New

Show a template preview

It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help c...
Matt Julian 10 days ago in RingCentral Admin Portal 0 New

Transfer existing message from old mailbox to new user extension mailbox

Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
RC Tester Account 10 days ago in RingCentral Admin Portal 0 New

Install RingCentral application in batched

I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App. rc phone msi file
Ranier Gallego 10 days ago in RingCentral Phone 1 New

Shortcut iPad that auto-dials a number to the RingCentral application

Shortcut iPad that auto-dials a number to the RingCentral application
Richard Patungan 10 days ago in RingCentral Admin Portal 0 New

Create a TAG

Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
Patricia Rodriguez 10 days ago in RingCentral Admin Portal 0 New

Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company number, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.

When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
Michael McLean 10 days ago in RingCentral Phone 0 New

Allow Email or Username/PW authentication for SFTP Message Exports

When configuring automated exports for Digital channels. It only allows configuring posting to a SFTP using a SSH key. Please either allow exporting it either by allowing it to be sent to an email; or enable username password authentication in ord...
Daniel Vega 10 days ago in RingCentral Engage Digital 0 New

Viewing Caller Menu Choices in Multi-Level IVR

I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will b...
Laura Ortenzio 11 days ago in Developer Platform and APIs 0 New

List users by last name

You should be able to list users by last name. When you have thousands of users you may be searching by last name.
John Dodd 11 days ago in RingCentral Admin Portal 0 New