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Provide IP Address for Connected Phones in Admin Console

Having the IP available to admins, both for the customer and for RC staff would allow better Managment of these devices. As the customer, whether working with RC staff or not, we would be able to access the web interface of the phones to perform r...
Mike Saylor 18 days ago in RingCentral Admin Portal 0 Under review

Deskphone Support of 100+ Extensions/Presence

We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Centr...
Dawn Eickenhorst 18 days ago in RingCentral Web/Desktop App 0 Under review

Ability to Edit Case After Submission

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...
Elizabeth Witte 18 days ago in RingCentral Admin Portal 0 Under review

My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...
Elizabeth Witte 18 days ago in RingCentral Admin Portal 0 Under review

Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a larg...
Jennifer Cuevas 18 days ago in RingCentral Admin Portal 0 Under review

Block SPAM Faxes using OCR and User defined Phrases

It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone. Even better would be the capab...
Stephen Weiss 19 days ago in RingCentral Phone 0 Under review

Please add a beep tone to our phones when you are on the phone and another call is coming in.

Please add a beep tone to our phones when you are on the phone and another call is coming in.
Jan Kapenga 19 days ago in RingCentral Phone 0 Under review

Admin "Accept Call Queue Calls"

Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allow...
Kalyn H 19 days ago in RingCentral Admin Portal 0 Under review

RC Office Client will not install on Standard Users for Windows 11

I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you lo...
Jerry Perez 19 days ago in RingCentral Web/Desktop App 0 Under review

Ability to use distribution list to fax to multiple recipients.

CASE: User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to...
SJA Support 19 days ago in RingCentral Phone 0 Under review