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Turn off notifications during nonwork hours for mobile app

Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when ...
Brett Markwardt (he, him) over 2 years ago in RingCentral Web/Desktop App 8 Implemented

Need a way to limit the user that a Person can see on Reports

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
Joe Margiotta 2 months ago in RingCentral Analytics 1 Implemented

dial pad fixed on the screen

Help the dial pad to not to pull up manually everytime to make a call
John Lachica over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...
Shanequa Poyser about 1 year ago in RingCentral Analytics 4 Implemented

Monthly / weekly call trends

So that the company can pin point at what time most calls are received & allocate staffing better
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest over 2 years ago in RingCentral Phone 4 Implemented

RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson almost 2 years ago in RingCentral Video 2 Implemented

Allow Box and other file storage upload options for new RC app

When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable. This is for the new RC app, not the classic ...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Sharing a voicemail

There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.
Brent Noel over 2 years ago in RingCentral Web/Desktop App 2 Implemented