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Forward caller id from Parking Lot

In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
Michael Thum 28 days ago in RingCentral Phone 0 Under review

Granular Permission for Employee Unlock

Currently, I understand you must have edit permission to unlock an employee. I would love to be able to assign Supervisors the ability to invite or unlock agents without giving them access to assign full admin rights to someone.
Pete Ingaunis about 2 months ago in RingCentral Contact Center 0 Under review

Hubspot Extension - Edit Ringtone & Ringtone Volume

The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound i...
Lars Haugsted about 1 month ago in RingCentral Integrations 0 Under review

Allow for simultaneous ringing in Queue Overflow

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.
over 2 years ago in RingCentral Phone 3 Under review

Enable the downloading of Failed Outbound Faxes

Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.
GMENU.NET Online 5 days ago in RingCentral Web/Desktop App 0 Under review

RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Wickes Building Supplies Ltd 6 days ago in RingCentral Contact Center 0 Under review

Option for Browser Webinar Link to be available directly

Many users want to be able to view a webinar directly on their browsers (instead of using the app) and the current system of having to cancel the app popup box, and then scroll down to the browser link can be difficult in the 30 seconds before the...
Natalie Chan 16 days ago in RingCentral Meetings & Webinar 0 Under review

Dashboard: view agents next unavailable status

We would like for our supervisors to have the ability to see what a reps "next status" is set to. For example, if they are on one chat and we are expecting them to be on two chats, it would be helpful to see that they are set to "Unavailable - Lun...
Kaci Joslin about 1 month ago in RingCentral Contact Center 0 Under review

MAX Agent Chat: prevent static quick replies from automatically sending once selected

When inserting a Quick Reply into a chat in MAX Agent, if it's not dynamic, once selected the Quick Reply automatically sends without allowing you the ability to make any adjustments (to personalize more for example or to only select a certain lin...
Kaci Joslin about 1 month ago in RingCentral Contact Center 0 Under review

MAX Agent chat: prevent chat from auto scrolling when customer is actively typing

When in a chat with a customer, you can't scroll up to view the messages that the customer sent while on hold or earlier in the chat if they are typing a message. When you try, you are consistently forced back to the bottom of the chat where the c...
Kaci Joslin about 1 month ago in RingCentral Contact Center 0 Under review