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RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson almost 2 years ago in RingCentral Video 2 Implemented

Permit notifications when app is focused (new RC mutes when app in focus)

Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of f...
Louise Baker x1003 almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Dashboard daily report

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.
Guest about 1 year ago in RingCentral Analytics 4 Implemented

Ability to subscribe to LOB Analytics Reports

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.
Ty Stephens about 1 year ago in RingCentral Analytics 3 Implemented

dial pad fixed on the screen

Help the dial pad to not to pull up manually everytime to make a call
John Lachica over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Reporting where you can select/unselect the Dates/Days like Saturday and Sunday

Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...
Guest over 1 year ago in RingCentral Analytics 2 Implemented

Answered Metric

It would be great to see a metric that counts the calls that are actually answered by users instead of just inbound.
Guest almost 2 years ago in RingCentral Analytics 2 Implemented

Allow reports to be run for only hours of operation.

Without this option I am forced to run separate reports for each day and then total them outside of Ring Central
Guest about 2 years ago in RingCentral Analytics 1 Implemented

"Off Hook" auto dialing

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without ...
Guest about 2 years ago in RingCentral Phone 4 Implemented

Allow users to pickup a call ringing on another Extension

Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension. For example, lets say we have 10 users in a queue and 3 are away from their desk. However, o...
Guest over 2 years ago in RingCentral Phone 3 Implemented