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All ideas

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Text Templates

Be able to set up text templates for recurring texts used by team members
Bob Coons almost 2 years ago in RingCentral Web/Desktop App 9 Under review

Ability to **respond** to short code SMS messages.

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
Eugene's Phone about 1 year ago in RingCentral Mobile App 10 Under review

Additional features For Zendesk Integration

Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 optio...
Steve Williamson 7 months ago in RingCentral Integrations 0 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Option to Change Profile Picture on RingCentral Meetings

No description provided
Guest almost 2 years ago in RingCentral Meetings & Webinar 7 Under review

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker about 1 year ago in RingCentral Admin Portal 0 Under review

Send voice messages over chat

As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp. Just press a button to record voice, speak your message, then click a button to stop recording. Then send. At the othe...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 2 months ago in RingCentral Web/Desktop App 2 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest 10 months ago in RingCentral Phone 3 Under review

Ability to turn off call quality survey for agents.

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
Guest about 1 year ago in RingCentral Web/Desktop App 4 Under review