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New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 9 days ago in RingCentral Web/Desktop App 1 New

Shared Phone Line For Chat Users

We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. T...
Rafi Benjamin 9 days ago in RingCentral Phone 0 New

Increased Call Length KPI

Add 120 second call length filter in the performance reports.
Lynn Hickey 10 days ago in RingCentral Analytics 0 New

Meeting option to silence the music when only the host is on a conference call

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...
Sanford Hess 11 days ago in RingCentral Phone 0 New

Capsule CRM integration

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
Website Haycock 11 days ago in RingCentral Admin Portal 0 New

Text message templates

The idea isn't groundbreaking however, the majority of text I send with my business account goes to clients and is merely sent to keep me relevant. Having the ability to create text templates and access, and send it with ease to speed up productiv...
Joseph Powers 11 days ago in RingCentral Web/Desktop App 0 New

Bulk Delete Messages

Our company needs this feature ASAP. Admins should have the ability to delete text messages in bulk or after a predetermined amount of time. This is a major inefficiency. I am considering canceling and finding a new platform because of this.
Daniel Cooper 12 days ago in RingCentral Admin Portal 0 New

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No description provided
J B 13 days ago in Developer Platform and APIs 0 New

Text (side notes)

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
NY Steamers 13 days ago in RingCentral Mobile App 0 New

leaving a call back number

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
PSG LEANNE 13 days ago in RingCentral Integrations 0 New