Skip to Main Content

All ideas

Showing 308

Delete User Messages

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...
Chris Call over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Screen Share with Audio

We would love to screen share with audio on the windows desktop app. I dislike having to long into ringcentral.com on the browser to use this feature since our whole team uses the windows desktop app
Fatmir Xhilaj over 1 year ago in RingCentral Web/Desktop App 2 Already exists

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos over 1 year ago in RingCentral Contact Center 2 Already exists

Ability to see avg/calls daily per month excluding business days

This would allow you to see the average amount of phone calls each user makes for an entire month excluding business days
Guest over 1 year ago in RingCentral Analytics 1 Already exists

QoS Download file Data Dictionary

When I download a report, it has more fields but it's not clear what all the columns are for. Which columns are representing the caller and which are the called?
Connie Skrivseth over 1 year ago in RingCentral Analytics 1 Already exists

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr over 1 year ago in Developer Platform and APIs 1 Already exists

Sample report

I would like to see a sample report before I set the subscription, can that happen please?
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Emojis

Please add tan and brown as options for hands and people emojis. There are only whites available and that's a huge oversight.
Jacque Gelissen over 1 year ago in RingCentral Video 1 Already exists

Allow agents to view the other members of their queue and their status

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

call stats should update constantly

So it can be left on and can view whos is on the phone, talk time, and number of dials. without needing to refresh and pick date and then submit every time.
Guest over 1 year ago in RingCentral Analytics 1 Already exists