All ideas

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...

We would love to screen share with audio on the windows desktop app. I dislike having to long into ringcentral.com on the browser to use this feature since our whole team uses the windows desktop app

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...

This would allow you to see the average amount of phone calls each user makes for an entire month excluding business days

When I download a report, it has more fields but it's not clear what all the columns are for. Which columns are representing the caller and which are the called?

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.

I would like to see a sample report before I set the subscription, can that happen please?

Please add tan and brown as options for hands and people emojis. There are only whites available and that's a huge oversight.

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.

So it can be left on and can view whos is on the phone, talk time, and number of dials. without needing to refresh and pick date and then submit every time.