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Reporting for managers

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

Be able to set Total Talk Time as a set field For User

It would save me a lot of time from having to select this field many times throughout the day. Thanks!
Guest over 1 year ago in RingCentral Analytics 1 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Improve on the "Add Phone" Experience

On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you ...
Guest over 1 year ago in RingCentral Admin Portal 1 Implemented

Add "Do Not accept call queue calls" to new RC app

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

"Off Hook" auto dialing

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without ...
Guest over 1 year ago in RingCentral Phone 4 Implemented

Option to turn off Active Speaker Expansion in Gallery View of RC Video Meeting

In gallery view the active user's window slightly expands and zooms in and out as people converse. This is visually distracting, especially during conversations with multiple people. I suggest having the option for users to turn this feature off. ...
Guest over 1 year ago in RingCentral Video 3 Implemented

Enable replying to the tasks

I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solve...
Guest over 1 year ago in RingCentral Web/Desktop App 9 Implemented