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Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik about 1 month ago in RingCentral Admin Portal 0 Under review

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw 7 months ago in RingCentral Web/Desktop App 4 Planned

One-Page View of Directory/Status

With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremel...
JJ Vinas 21 days ago in RingCentral Web/Desktop App 0 Under review

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway 2 months ago in RingCentral Web/Desktop App 3 Under review

Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
over 2 years ago in RingCentral Phone 2 Future consideration

Add AWAY Option for chat

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
Cerissa Kimball 3 months ago in RingCentral Web/Desktop App 0 Under review

Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki about 1 month ago in RingCentral Admin Portal 0 Under review

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 3 months ago in RingCentral Web/Desktop App 0 Under review

Desktop app: transfer voicemails from one extension to another

We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?
over 2 years ago in RingCentral Phone 9 Planned

Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a larg...
Jennifer Cuevas 18 days ago in RingCentral Admin Portal 0 Under review