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Showing 7574 of 7574

Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox 11 months ago in Hardware 24 Needs more information

Implement location support for 911 in VDI environments, Citrix and VMWare

Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone sys...
Craig Reise 20 days ago in RingCentral Web/Desktop App 0 New

Contacts: Adding Non RingCentral Users to Company Contacts

How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a way to pick where a new contact gets stored?
over 3 years ago in RingCentral Web/Desktop App 25 Future consideration

Presence status on Plug-In not in sync

When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy mana...
Peter Wenger about 1 month ago in RingCentral Web/Desktop App 0 New

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest almost 3 years ago in RingCentral Analytics 9 Future consideration

Sending multiple fax pages at once

Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but th...
Noah Dankworth about 1 month ago in RingCentral Web/Desktop App 0 New

call back when free after busy (CCBS / CCNR)

Call back when free after busy (CCBS / CCNR)Common feature in Europe
Peter Wenger about 1 month ago in RingCentral Phone 0 New

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford over 3 years ago in RingCentral Phone 65 Planned

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
over 3 years ago in RingCentral Web/Desktop App 30 Planned

Play announcement option 3

Customer would like to have play announcement feature that will route the call to any available agent
Ranier Gallego 4 days ago in RingCentral Admin Portal 0 New