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Wealthbox integration

Suggesting adding integration with the WealthBox app.
Sean Bailey 10 months ago in Developer Platform and APIs 1 Already exists

Can we update the calls per day calculation to only include days with >0 calls (days worked)?

Current calculation includes off days which does not help calculate accurate numbers
Guest about 1 year ago in RingCentral Analytics 1 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle over 1 year ago in RingCentral Contact Center 2 Already exists

Please Fix Queue Calls

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...
Guest about 1 year ago in RingCentral Analytics 3 Already exists

Paging from and to the RingCentral Desktop App

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...
Safari Admin over 1 year ago in RingCentral Web/Desktop App 4 Already exists

Pausing, rewinding voicemiails

Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.
Datacomm Networks 5 months ago in RingCentral Web/Desktop App 1 Already exists

Issue w/ formatting of 'notes' in a Custom Fax Template

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it...
Randi Rosenblatt 11 months ago in RingCentral Web/Desktop App 0 Already exists

Plantronics Headset Integration in Desktop App

It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to han...
Jason Shiflet about 3 years ago in RingCentral Web/Desktop App 1 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy over 1 year ago in RingCentral Admin Portal 1 Already exists

Auto download (spreadsheet format) of daily report and see trend analytics

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.
Guest 11 months ago in RingCentral Analytics 0 Already exists