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Private Chat with just host or cohost

We would like to keep students from chatting with each other privately by being able to disable private chat and only allowing private chats to happen between attendees and the host.
Guest almost 2 years ago in RingCentral Video 10 Implemented

Performance Reports Line Graph

It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...
Joedennell Burgos 6 months ago in RingCentral Analytics 1 Implemented

Salesforce Adapter needs integrated softphone option

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter shows inactive agents in search

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter needs seach to be case insensitive

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Implemented

Exclude weekends for call log analytics

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
IT SV 6 months ago in RingCentral Analytics 1 Implemented

RingCentral App - Task Subjects

Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Viewing metrics per day when looking at a specific time period, rather than summed or averaged

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...
William Parke 6 months ago in RingCentral Analytics 1 Implemented

Note box

Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!
Maurissa McGeary 7 months ago in RingCentral Integrations 3 Implemented