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Ability to subscribe to LOB Analytics Reports

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.
Ty Stephens over 1 year ago in RingCentral Analytics 3 Implemented

Past meetings to be shown on the meetings tab

It would be very useful to have the past meetings in the meetings tab to be able to locate any meetings that are required.
Guest almost 2 years ago in RingCentral Video / RingCentral Web/Desktop App 3 Implemented

dial pad fixed on the screen

Help the dial pad to not to pull up manually everytime to make a call
John Lachica over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Monthly / weekly call trends

So that the company can pin point at what time most calls are received & allocate staffing better
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest almost 3 years ago in RingCentral Phone 4 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell about 1 year ago in RingCentral Web/Desktop App 0 Implemented

Allow Box and other file storage upload options for new RC app

When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable. This is for the new RC app, not the classic ...
Guest almost 3 years ago in RingCentral Web/Desktop App 3 Implemented

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...
Shanequa Poyser over 1 year ago in RingCentral Analytics 4 Implemented

RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson about 2 years ago in RingCentral Video 2 Implemented

Get pickup members of a call queue via API

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...
Byrne Reese over 1 year ago in Developer Platform and APIs 1 Implemented