All ideas

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.

It would be very useful to have the past meetings in the meetings tab to be able to locate any meetings that are required.

Help the dial pad to not to pull up manually everytime to make a call

So that the company can pin point at what time most calls are received & allocate staffing better

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...

When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable. This is for the new RC app, not the classic ...

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...