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Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
about 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 17 Future consideration

Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
about 2 years ago in RingCentral Phone 2 Future consideration

Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank 6 months ago in RingCentral Phone 1 Under review

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa 19 days ago in RingCentral Analytics 0 Under review

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
about 2 years ago in RingCentral Phone 15 Planned

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe about 2 months ago in RingCentral Web/Desktop App 0 Under review

Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go grab (open) and drag the dial pad when you use a headset at work.

It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
Clancy D'Angelo 4 days ago in RingCentral Web/Desktop App 0 New

Short cut key for Close Window in Desktop App

Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
Rachel Knapp 4 days ago in RingCentral Web/Desktop App 0 New

Voice activated dialing

are you ever going to consider voice activated dialing instead of mouse or touch controlled?
Alice Frederick 4 days ago in RingCentral Mobile App 0 New

Create Security Groups for Caller IDs

Restrict who has access to Caller IDs with security groups. Employess shouldn't have access to phone numbers not assigned to them. Conversley we need the ability to grant accesss to Caller IDs for a phone number not assigned to a user ,e.g, some u...
Stuart Gormley 5 days ago in RingCentral Engage Voice 0 New