All ideas

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...

Call Handling & Forwarding to separately ring Desktop & Mobile Apps

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...

Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one. Users can click on the profil...

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.

Pride flag emoji / self explanatory

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.