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SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
over 2 years ago in RingCentral Phone 18 Planned

QM - Allow the ability to determine who receives an agent's "Request Further Review" rather than all "challenges" assign to one person

Currently, QM "Request Further Review" set up only allows for 1 person to be designated to receive these "challenges" and the only choices are either the original evaluator or one other person (in our case the QM manager) to receive all the reques...
Laurine Vieira 18 days ago in RingCentral Contact Center 0 New

Adding 'Favourites' to Custom Reports in NICE InContact

As more and more of our Business Units are moved across to Ring Central/NICE InContact, we are seeing the number of Custom Reports increase, as they are all building their own reports. We currently have 450+. It would therefore be really good if a...
Sarah Marshall 18 days ago in RingCentral Contact Center 2 New

Dynamic Call Queue Membership

Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = true Department = Recr...
Chris Morgan 14 days ago in RingCentral Admin Portal 0 New

CXOne - Life Cycle Management - Rules

Please increase the max cap on the following restrictions under Life Cycle Management. + Increase the rule limitations to be more than 10 + Increase the limitation of 10 skills max per rule + Increate the limitation of 15 teams max per rule We are...
Elizabeth Witte about 2 months ago in RingCentral Contact Center 0 New

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen over 1 year ago in RingCentral Web/Desktop App 2 Planned

customized the ringtone on the apps for specific caller

customized the ringtone on the apps for specific caller
Rinny Dela Cruz 10 days ago in RingCentral Web/Desktop App 0 New

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild about 2 months ago in RingCentral Admin Portal 0 Under review

Auto DND while computer locked

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...
David Basara 3 months ago in RingCentral Web/Desktop App 3 Under review

Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
over 2 years ago in RingCentral Phone 2 Future consideration