Skip to Main Content

Customer Ideas Portal

Showing 6527 of 6527

Adhoc Internal users to Video Conference

If I start a video call with another employee and want to add a third, fourth or more employees to the video call, we would like to see the ability to add another extension number and not have to send a code or link to join a video meeting. This w...
Candy Bergman about 1 month ago in RingCentral Video 2 New

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest over 2 years ago in RingCentral Analytics 5 Future consideration

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 15 Under review

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford about 3 years ago in RingCentral Phone 58 Planned

series meeting with two Event organizer, with the same rights

Customers have a standing meeting (meeting series) which should have two hosts, as it is a joint meeting of two teams with the same area of responsibility. Normally it is fine, that there is only one host, but in certain situations it would be imp...
Thomas Auel about 1 month ago in RingCentral Meetings & Webinar 0 New

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
about 3 years ago in RingCentral Phone 37 Planned

open links using mobile browser

allow option to change which browser links open in
Joel Espinoza 3 days ago in RingCentral Mobile App 0 New

EV: global address book is not available unless you are on a call

EV: global address book is not available unless you are on a call
Steven VIP Ops 3 days ago in RingCentral Engage Voice 0 New

Team event calendar

Please add a team event calendar to the Mobil or iPad app like the web page has -very hard to see what is going on specific days without a calendar view.
Dan Greenbush 4 days ago in RingCentral Mobile App 0 New

Access voicemails just like you can access call recordings

I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze w...
Jacob Reinitz 10 days ago in RingCentral Phone 0 New