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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 592

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest about 3 years ago in RingCentral Analytics 1 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek over 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest over 3 years ago in RingCentral Web/Desktop App 2 Future consideration

Ability to forward texts to multiple extensions/numbers

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...
GM Jason Winchester over 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Wallboards should be a URL link shared with anyone without accessing analytics portal

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...
Robin Alkeine almost 2 years ago in RingCentral Analytics 2 Future consideration

Need users to be able to delete/forward QUEUE voicemails from the RingCentral App instead of having to call in to check them.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest about 3 years ago in RingCentral Meetings & Webinar 2 Future consideration

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert over 3 years ago in RingCentral Web/Desktop App 1 Future consideration

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest over 3 years ago in RingCentral Phone 0 Future consideration

Backup and Restore Point for Admin Portal setup data.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...
David Smucker 3 months ago in RingCentral Admin Portal 1 Future consideration