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Customer Ideas Portal

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Bring back the pause screen share feature

The ability to pause your screen share is extremely helpful. For instance, while your client is asking a question, you pause the share to locate the information in order to answer their question. This was something you were always able to do using...
Guest over 1 year ago in RingCentral Video 1 Future consideration

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest about 2 years ago in RingCentral Phone 2 Future consideration

Caller ID name should be visible for Toll Free

Our Caller ID shows up as different for each phone in our office
Guest about 2 years ago in RingCentral Phone 1 Future consideration

keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a ...
Eliot Houman 11 months ago in RingCentral Web/Desktop App 4 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux about 1 year ago in RingCentral Web/Desktop App 3 Future consideration

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Justin Davidson over 1 year ago in RingCentral Admin Portal 1 Future consideration

Add Defender firewall rules to the MSI version of RC App

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...
Dean Eckstrom about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Page Count on CUSTOM Coverpages

Page Count for Custom Coverpages
Guest about 2 years ago in RingCentral Web/Desktop App 3 Future consideration