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Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell about 1 year ago in RingCentral Admin Portal 1 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 18 days ago in RingCentral Admin Portal 0 Under review

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 4 months ago in RingCentral Web/Desktop App 2 Under review

Idle behavior shows users offline even though they are available and logged into RC.

I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline...
Kevin Backhus 7 months ago in RingCentral Mobile App 2 Under review

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney 8 months ago in Hardware 3 Under review

Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells 8 months ago in RingCentral Admin Portal 0 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella over 1 year ago in RingCentral Phone 2 Under review

Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo over 1 year ago in RingCentral Phone 7 Under review

Warm Transfer in Chrome Extension

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
Guest over 1 year ago in RingCentral Integrations 2 Under review

Company Phonebook for all users from one single upload

It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge 4 months ago in RingCentral Admin Portal 1 Under review