Customer Ideas Portal

Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.

Currently, RC Meetings has an existing feature to provide an option to participants to join from their browser but would still have to cancel the initial prompt to open or download the RC Meetings app. The customer is requesting to add an option t...

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.

Important to know that the person is already on the other line.

Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.

We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notif...

this was for Webinars on RCM. They are basically setting up recurring webinars with each webinar having a different topic in the webinar series. Currently, the registration page only shows the dates/times and does not offer them an option to put a...

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees liste...

We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single compan...