Customer Ideas Portal

Viewing data for a specific call queue with KPI view in graph format

I liked the old system [of a week ago]...I cannot get the video to start and stop...also, I need the audio version [to send to the radio station] in the 5 different segments that I record [starting and stopping]....all I could see was "pause" whic...

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...

We have support staff located across the United States and it would be nice to have a way to route calls if a caller calls from the western half of the US to go to western team, and calls from the eastern half of the US to go to our Eastern team.

Minute counter for every statusieAvailableUnavailableOn Break

Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we...

I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a require...

It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

Add special number to incoming caller ID from Call Queue