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"Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc

We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of...
Huw David 23 days ago in RingCentral Admin Portal 0 Under review

Record voice then Play it during a live call

Is there a way to Record voice then Play it during a live call like as for opening and/or closing spiel? If not, this is a good idea similar to Avaya voice recording/play
Bernard Bacharpa 23 days ago in RingCentral Contact Center 0 Under review

Full Calendar in unified app to include scheduled video meetings

We have executive assistants who schedule video meetings for our executives and they can not see future meetings past the limited time line in the unified app. A full calendar that you could search, Day, Week, Month would be extremely helpful. Or ...
Joe Castillo 23 days ago in RingCentral Video 0 Under review

Jabra evolve2 75 headset integration

Hello, we purchased 3 new Jabra evolve2 75 headset for some of our team members and I want to know if you have a better integration than the generic offered, although my sound is at maximum the sound via the RC app is low, incoming and outgoing, t...
Mike Gingras 23 days ago in RingCentral Integrations 0 Under review

Outbound Caller Name not updated with TMobile

My employee's outbound caller ID doesn't show up as Goosehead Insurance. His phone number is (817)865-1768. Please get this updated ASAP! It's showing as a law firm which is causing alot of issues with our business. Thank you!
Missy Krippel 23 days ago in RingCentral Phone 0 Under review

Add the ability to view attachments/images on all email contacts within Interactions

The Interactions application is wht drives your Quality Managment platform. In order to audit the email interaction, you need to be able to see all images and documents that were attached to that email. The only way to view those images and docume...
Rick Bickle 23 days ago in RingCentral Contact Center 0 Under review

Real-Time Dashboard Row Counts

On Real-Time Widgets (Inbound, Agents, etc.) it would be great to see a row count for each tabular widget. For example, the mockup on the attached screenshot reflects the total number of agents in ENGAGED state (Agent table filtered by state). Thi...
Shane Kennedy 23 days ago in RingCentral Engage Voice 0 Under review

Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able ...
Alex Taus 23 days ago in RingCentral Admin Portal 0 Under review

The ability to download RC Meetings/Webinars in bulk instead of one by one.

Being able to download the recorded meetings/webinars in bulk (like a .zip file) or download all would be a great, instead of having to download all meetings one-by-on-by-one. Currently when going to the recorded meetings in the admin settings, we...
Dynamik Support 23 days ago in RingCentral Meetings & Webinar 0 Under review

Ringback Time Adjustment

We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.
Andrea Rodriguez 24 days ago in RingCentral Phone 0 Under review