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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers

Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricte...
Jorge Mico 8 months ago in RingCentral Admin Portal 0 Under review

Second member can answer a call to a queue

Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue...
Mandy Casey 8 months ago in RingCentral Phone 0 Under review

Add reporting for use of specific extensions (like message only extensions)

We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to an...
Jim Palmer 8 months ago in RingCentral Phone 0 Under review

The ring central app does not display incoming calls properly

The ring central app does not display incoming calls properly - they show up as OUTBOUND calls while in progress, then take up to a minute after the call is completed to actually show up with the correct details. This has always been the issue sin...
Claire Tijamo 8 months ago in RingCentral Web/Desktop App 1 Under review

Notification alert when a certain number or number series becomes available

Notification alert when a certain number or number series becomes available There are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and...
Maribel Lopez 8 months ago in RingCentral Admin Portal 0 Under review

Remove email notification to the users when adding or remove users in call monitoring.

Remove email notification to the users when adding or remove users in call monitoring.
Maribel Lopez 8 months ago in RingCentral Admin Portal 0 Under review

Annotation Problem

Annotations are disappear after couple of seconds. It should not disappear until we erase it. Can you please help to fix this issue. Thank you!
Mamatha Kamineni 9 months ago in RingCentral Meetings & Webinar 1 Under review

All cases to show on https://support.ringcentral.com/case.html

We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
Rochelle Gobis 9 months ago in Developer Platform and APIs 0 Under review

Multiple fax numbers for one user

Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one ...
Danica Philadelphia 9 months ago in RingCentral Admin Portal 0 Under review

When DND status is changed on a hardphone, can you update the desktop app to show the same status?

Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the ha...
Stephanie Muston 9 months ago in RingCentral Phone 0 Under review