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Customer Ideas Portal

Showing 3704

Ability to view contacts by status (e.g. online)

As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Com...
Muhammad Ali Malik about 2 months ago in RingCentral Web/Desktop App 0 Under review

Need to include multiple screen sharing option, that realy helps

Need to include multiple screen sharing option, that realy helps
Practose Professional Practice Management Services about 2 months ago in RingCentral Meetings & Webinar 0 Under review

Online Access to Reprovision Phone Number

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...
Chris Thebeau about 2 months ago in RingCentral Admin Portal 0 Under review

Allow app users to see if another user is on the phone

When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, the...
Esmira Azimova about 2 months ago in RingCentral Mobile App 0 Under review

To be able to change the amount of times the IVR menu must play before an extension can be dialled.

It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
Brian St. Amand about 2 months ago in RingCentral Admin Portal 0 Under review

Need APIs to expose license usage details for BI reporting

Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that c...
Tom Lampert about 2 months ago in Developer Platform and APIs 0 Under review

To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax will receive the transmission result and not the email address added to the transmission result messaging notifications.

Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a c...
James Culford about 2 months ago in RingCentral Admin Portal 0 Under review

Add SMS Texting to BYOC Licensne

We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our c...
Brian McDonald about 2 months ago in RingCentral Phone 0 Under review

A slimmed down version of the app.

A much simpler way to make calls, send texts, and maybe HUD. Just like the old RingCentral Phone app.
Rose Smith about 2 months ago in RingCentral Mobile App 0 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte about 2 months ago in RingCentral Admin Portal 0 Under review