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Missed call report that shows all available users at the time of the missed call.

Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.
Rosena Maharaj about 1 month ago in RingCentral Analytics 1 New

series meeting with two Event organizer, with the same rights

Customers have a standing meeting (meeting series) which should have two hosts, as it is a joint meeting of two teams with the same area of responsibility. Normally it is fine, that there is only one host, but in certain situations it would be imp...
Thomas Auel about 2 months ago in RingCentral Meetings & Webinar 0 New

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 7 months ago in RingCentral Admin Portal 1 Under review

Would like the ability to change the amount of time before status changes from available to invisible

Sometimes when processing work I don't notice that my availability has changed from available to invisible if no new communication has come in.
Barbara Shuman 12 days ago in RingCentral Phone 0 New

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 9 months ago in RingCentral Web/Desktop App 2 Under review

Text from the same main user number

we are unable to text from the main line
Guest about 3 years ago in RingCentral Phone 47 Planned

Support for Presenter Overlay (macOS Sonoma)

macOS Sonoma just released today, and it has a new feature called Presenter Overlay, which is already supported by Zoom. Essentially you can place your live talkinghead on top of whatever you're sharing.
Chris Rosa 5 days ago in RingCentral Meetings & Webinar 0 New

Mac app status bar indicator when on call

When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not ...
Jacob Gur 5 days ago in RingCentral Web/Desktop App 0 New

We could use a report to show an audit trail of when users receive and send SMS text messages

If we ask an employee to send a text message to one of our contractors, then if we need to follow-up with them, we can check to make sure they've actually been getting that taken care of.
Kaitlyn Brown 5 days ago in RingCentral Analytics 0 New

Add option to set a time limit to automatically rejoin call queue after # minutes.

We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back ...
Jim Gordon 5 days ago in RingCentral Web/Desktop App 0 New