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Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 19 days ago in RingCentral Admin Portal 0 New

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
over 2 years ago in RingCentral Phone 6 Future consideration

3 extensions or phone numbers in one application

To have an option to log in to three extensions in one application.
Rinny Dela Cruz 4 days ago in RingCentral Web/Desktop App 0 New

Group Memberships to include Ring Groups

It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
Susan Pieroni 4 days ago in RingCentral Admin Portal 0 New

Auto Assign New Users to HUD

It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
Jason Aubuchon 4 days ago in RingCentral Web/Desktop App 0 New

Export of attendee list to CSV

When we were using RCM (powered by zoom) before transitioning to RCV we utilized the export attendee list functionality a lot as we use the attendee lists as the equivalent of "signing in" at a physical in person mtg for reimbursment of our member...
Kris Kleinschmidt 5 days ago in RingCentral Video 0 New

WFM Pro - Display Remaining balance in Hours instead of days

In time off rules, it would be much easier to manage if the time allotments were in hours instead of days, or at least be able to set the preference. As team members use partial days of an absence type, it becomes more complicated than it needs to...
John Bruns 5 days ago in RingCentral Contact Center 0 New

Shared Status directly shown in the HUD

Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
Matthias Georg Mest 5 days ago in RingCentral Web/Desktop App 0 New

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban about 2 months ago in RingCentral Admin Portal 0 Under review

Make the minimum password length 12 or more characters

For increased security
Winston Cook 944C about 2 months ago in RingCentral Contact Center 0 Under review