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Customer Ideas Portal

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RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location. Often times in larger organizations, someone may be trying to reach someone in a particular depa...
Chris Redmond Ext 1147 over 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Grammarly app integration.

An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
Spencer Perez 7 months ago in RingCentral Integrations 1 Future consideration

Add Jobber Integration

We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.
Blackwater Services 3 months ago in RingCentral Integrations 1 Future consideration

Shareable Dashboard URL without Login

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...
Guest about 1 year ago in RingCentral Analytics 3 Future consideration

Allow user to pull analytics for the year

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Be able to click on abandoned calls, vm calls, total calls and have visual of those numbers

so that we can track numbers, and react quickly to missed calls or vms.
Guest 3 months ago in RingCentral Analytics 0 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest about 2 years ago in RingCentral Phone 2 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner over 2 years ago in RingCentral Phone 4 Future consideration

Add Inbound Fax Analytics

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...
Brett McVay 10 months ago in RingCentral Analytics 0 Future consideration

Show how long a rep is off of the phone in between calls on a monitoring screen

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration