Customer Ideas Portal

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...

adding a sound notification to alert of a call in queue would be great!

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...

Our Caller ID shows up as different for each phone in our office

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

Please Allow Co-Host to manage Breakout Rooms and see who is in them and be able to assist moving participants around.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...

I would like to see a report on "Call Handling" usage. This would give me an idea of who is forwarding to their personal cell phone or not.