Customer Ideas Portal

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location. Often times in larger organizations, someone may be trying to reach someone in a particular depa...

An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves

so that we can track numbers, and react quickly to missed calls or vms.

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.