Customer Ideas Portal

Give us the option to disable the beep when paging.

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...

It would be useful if the Ring Central Analytics were to include IVR Path reporting.

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...

This helps let us (team of 5 here in our small business office!) know and is a good reminder if we get busy - that someone is ready for our meeting! We used to get an email reminder when someone joins our personal meeting room if we weren't in the...

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.