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ability to set and block messages that contain specific words or phrases
Zander Marcus 18 days ago in RingCentral Web/Desktop App 0 New

Recover call recordings for past 90 days

I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
Joey Tsai 20 days ago in RingCentral Web/Desktop App 0 New

Admin able to review all messages.

Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account. I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients...
Stephen Samuel 29 days ago in RingCentral Admin Portal 0 New

Firefox to be fully supported for RingCentral App

We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice ...
Hiromithu Ishigaki about 1 month ago in RingCentral Web/Desktop App 0 New

Increase Character limit for Phone number name label

We are a very big company and I like to label the Company numbers with each site name and purpose so we can find them easier in the Analytics portal. The current 16 character limit is very limiting when some of our Site names are longer than 16 ch...
Michael Smith about 2 months ago in RingCentral Admin Portal 0 New

Forwarding call to other number that will allow both app and deskphone to ring or either application only.

Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone) It would be beneficial for us if there would be an option to make the appli...
Ranier Gallego about 2 months ago in RingCentral Mobile App 1 New

New User Welcome Email Customization

When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
MT D 2 months ago in RingCentral Admin Portal 2 New

RingCentral for Salesforce Ringer Volume Adjustment

A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
Jorge Mico 2 months ago in RingCentral Integrations 1 New

pass the original did on call tranfer

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
salvador ocana 3 months ago in RingCentral Web/Desktop App 0 New

International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz 3 months ago in RingCentral Web/Desktop App 0 New