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All ideas

Showing 3886

Call log should be retreived or a warning prompt

Permanent deletion is not a good idea.
Ronald Shephard 9 days ago in RingCentral Admin Portal 0 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo 9 days ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 9 days ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Record breakout rooms

We should be able to record breakout rooms - for example, if a class or meeting needs to be recorded for people who miss it and the larger group breaks into discussions, each breakout room should have the ability to be recorded separately.
Jennifer DeKnight 10 days ago in RingCentral Meetings & Webinar 0 Under review

Attachment Types

Need other options besides PDF. Would like JPEG or PNG.
Jennifer Pauze 10 days ago in RingCentral Integrations 0 New

Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
Brittany Banks 10 days ago in RingCentral Phone 1 Under review

Increase size limit of email attachments from NICE/Contact Center

Current size limit is a 30 MB attachment but I have been told it is a 10 MB limit. Increase attachment size to 150 MB to allow for longer recordings to be emailed.
Nathan LaRose 10 days ago in RingCentral Contact Center 0 New

Call Queues - Call Log - Integration to WebApp

It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.
Corentin LAUNAY 10 days ago in RingCentral Web/Desktop App 0 Under review

Allow Click to Call in Docs / Slides (not only Sheets)

Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ? We have plenty of presentations with numbers that needs to be redialed manually. Moreover, it's not very intuitive because it doe...
Corentin LAUNAY 10 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Call Queue - Call Logs - Filtering options

It would be nice to be able to filter with more options the Call Queues Call Log. I.E : Only missed calls, which is not possible actually.
Corentin LAUNAY 10 days ago in RingCentral Phone 0 Under review