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Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank 9 months ago in RingCentral Phone 1 Under review

Option for Browser Webinar Link to be available directly

Many users want to be able to view a webinar directly on their browsers (instead of using the app) and the current system of having to cancel the app popup box, and then scroll down to the browser link can be difficult in the 30 seconds before the...
Natalie Chan 16 days ago in RingCentral Meetings & Webinar 0 Under review

Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.

was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" . The problem with this workaround is, the user who answered the incoming call is...
Jason Barrett about 1 month ago in RingCentral Phone 0 Under review

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 3 months ago in RingCentral Admin Portal 1 Under review

Block or Text 5 Digit Numbers

I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a reply on: Unable to send SMS to a 5-digit number.
over 2 years ago in RingCentral Phone 11 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 3 months ago in RingCentral Admin Portal 0 Under review

Allow transferred emails to keep their place in queue

In MAX, when we transfer an email from one skill to another skill it puts the email to the end of the line. We provide support on around 15 customer support email addresses and there is a need to transfer emails when received in the incorrect inbo...
Kaci Joslin 3 months ago in RingCentral Contact Center 0 Under review

The ability to Mark texts unread when using the desktop application

One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the applica...
Dr. Silva 17 days ago in RingCentral Web/Desktop App 0 Under review

Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the iss...
Lars Haugsted about 1 month ago in RingCentral Integrations 0 Under review

Enable the downloading of Failed Outbound Faxes

Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.
GMENU.NET Online 6 days ago in RingCentral Web/Desktop App 0 Under review