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Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
PATTY DEPOUW almost 2 years ago in RingCentral Web/Desktop App 6 Planned

Remove missed call from queue members if answered

Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
Brianna Cunningham about 1 year ago in RingCentral Phone 2 Under review

Allow Queue Managers to Log Users in\out of a queue.

Allow Queue Managers to Log Users in\out of a queue.
Randy Haun almost 3 years ago in RingCentral Analytics 0 Future consideration

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland over 3 years ago in RingCentral Phone 30 Future consideration

Give a reminder when calls are in Park

Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
Guest over 3 years ago in RingCentral Phone 8 Planned

Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank almost 2 years ago in RingCentral Phone 1 Under review

Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Havin...
Guillermo Pierluissi 19 days ago in RingCentral Web/Desktop App 2 New

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest almost 3 years ago in RingCentral Admin Portal 3 Under review

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
Aaron Workman over 1 year ago in RingCentral Integrations 5 Planned

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Bojan Tomas over 3 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 8 Future consideration