All ideas

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without ...

Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension. For example, lets say we have 10 users in a queue and 3 are away from their desk. However, o...

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.

Help the dial pad to not to pull up manually everytime to make a call

Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...

It would be great to see a metric that counts the calls that are actually answered by users instead of just inbound.

Without this option I am forced to run separate reports for each day and then total them outside of Ring Central

I would like the ability to create a task and then either copy or reassign to a different team/conversation.

Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.