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Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . over 1 year ago in RingCentral Web/Desktop App 0 Implemented

Exporting Hourly Data

A very useful tool on RingCentral's dashboards is the hourly view (inbound per hour, missed per hour, etc.) However, we are unable to export hourly KPI information, the minimum is daily. We are using call-logs to find some of the information, but ...
Guest about 2 years ago in RingCentral Analytics 0 Implemented

Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens over 2 years ago in RingCentral Admin Portal 1 Implemented

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...
Shanequa Poyser about 1 year ago in RingCentral Analytics 4 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Single Sign-On for Support Site

Signing onto the site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines almost 2 years ago in RingCentral Web/Desktop App 2 Implemented

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates over 2 years ago in RingCentral Phone 2 Implemented

Allow the operator extention to be call queue

I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 ...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Implemented

Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Guest over 2 years ago in RingCentral Analytics 6 Implemented