Skip to Main Content

All ideas

Showing 126

Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Add "Do Not accept call queue calls" to new RC app

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Implemented

Performance Reports Line Graph

It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

RingCentral App - Task Subjects

Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
Guest about 2 years ago in RingCentral Web/Desktop App 3 Implemented

Add option to disable send with "enter" or "return" key

Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the opti...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman about 1 year ago in RingCentral Analytics 1 Implemented

Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank repor...
Susan Arbogast about 1 year ago in RingCentral Analytics 1 Implemented

Enables apps in development to be installable via the Developer sandbox

Problem Statement If you are a developer building an Add-in for RingCentral App, there is no way to discover, and test the installation process for your add-in inside of our "Developer Sandbox" accessed through the following URL: https://app.devte...
Byrne Reese about 1 year ago in Developer Platform and APIs 0 Implemented

Add Call Phases to download report

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
Marques Hereford over 1 year ago in RingCentral Analytics 2 Implemented

I need to have real time performance reports

I need to have real time performance reports like the one available with live reports
Guest over 1 year ago in RingCentral Analytics 1 Implemented