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Change the city the phone number is tied to

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...
Amanda Brulé over 1 year ago in RingCentral Phone 2 Already exists

Be able to book half day annual leave in the Time Off Management Tool

Our staff are able to book future half day annual leave outside of published schedules. The time off management tool only allows us to schedule a full day annual leave for outside of published schedules which we then have to remember to amend afte...
Natalie Middleton over 1 year ago in RingCentral Contact Center 1 Already exists

Be able to book annual leave and TOIL in hours

Our HR system uses hours to book annual leave for part time staff and we are considering utilising this for all employees.
Natalie Middleton over 1 year ago in RingCentral Contact Center 1 Already exists

Reports by Time Range

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.
Bob Foertsch over 1 year ago in RingCentral Analytics 1 Already exists

Make things easier to find

I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
Richard Voss over 1 year ago in RingCentral Admin Portal 2 Already exists

QOS quicker alerts from graphs

No description provided
Steven Medina over 1 year ago in RingCentral Analytics 1 Already exists

Installed RingCentral Desktop App Versions

We are interested in a report that shows Installed RingCentral Desktop App Versions per user. We get the following information via email, but no way of tracking down the users to force and update to latest version of RC desktop app. "In preparatio...
Brett Tedeschi over 1 year ago in RingCentral Analytics 2 Already exists

User reports - User Hours

When Exporting a list of users- Report should include "user hours"
Josh Seibert over 1 year ago in RingCentral Analytics 1 Already exists

Participants entering and leaving

It would be useful if the observer can mute the beeping sound of the participants from entering and leaving the meeting. It’s very distracting!! and during the meeting I can’t mute it. Can you have a section on the window on the left side of the p...
Maria Corporan over 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Ability to Create a QUEUE Group

Would be great if I could group Queues for overall, aggregate, report filtering purposes. You can currently do user groups.
Guest over 1 year ago in RingCentral Analytics 1 Already exists