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Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Ability to import contacts from a csv file

Transitioning to RingCentral from another system
Paul Viellieux 12 months ago in RingCentral Web/Desktop App 1 Already exists

Individual Call Log Reporting for each extension

Ability to generate a daily call log of each extension individually and separate from one another.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Call log delivery feature -

Please consider improving the format of delivery of the call log from a zip/csv to an easily accessible excel or google doc editable format with one click.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Allow mobile app to identify ring central calls

allow iphone to identify incoming call as a ring central call to separate business/personal calls
Guest 12 months ago in RingCentral Mobile App 3 Already exists

Process "STOP" requests for SMS API

We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.
Guest 12 months ago in Developer Platform and APIs 3 Already exists

call queue identification

I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale com...
Guest 12 months ago in RingCentral Phone 1 Already exists

Role to Allow Adding Users with Softphone but restrict purchasing desk phones

We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Different physical phone ring tone or user whisper at pick up for queue calls vs direct dials.

All of my users are in a mixed phone environment, they receive queue calls at anytime and direct dials. Users have no real way of quickly separating the two before they answer a physical phone.
Guest 12 months ago in RingCentral Web/Desktop App 1 Already exists

Fax Outbound Full User name showing

the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender
Guest 12 months ago in RingCentral Web/Desktop App 2 Already exists