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Fix DST Bug in Reports

After daylight savings time change, all historical reports change to show whatever the present time is. This changes old logs by an hour. As such, all historical reports are inaccurate during time periods where DST changes occur. For example, on M...
Stephen Chontofalsky over 1 year ago in RingCentral Analytics 0 Implemented

Bulk Delete All Voicemails

Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button). Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supe...
Joshua Dunn over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 8 Implemented

Fix links to not break when there's a parenthesis

JIRA urls have parentheses in them sometimes, but pasting this into Glip produces hperlinks that don't work because Glip thinks the final parenthesis is theirs. Please figure out a way to not break the link when it contains its own parens
Rick Case x567 (PT) over 1 year ago in RingCentral Web/Desktop App 5 Implemented

Video Screen Share and Recordings are VERY blurry on high resolution screens

Hello, the Screen sharing that we use when we host meetings are extremely blurry on high resolution screens. The meeting recordings are also equally blurry. I have called support many times, and was told that I need to LOWER my screen resolution t...
Guest over 1 year ago in RingCentral Video 3 Implemented

bring back call block like in old app

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...
Timothy Smith almost 2 years ago in RingCentral Web/Desktop App 4 Implemented

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as...
Jan Bilton almost 2 years ago in RingCentral Admin Portal 6 Implemented

Analytics: Click to Next Day

Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.
Phonehub 1 - Potaia almost 2 years ago in RingCentral Analytics 0 Implemented

Performance Reports Line Graph

It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Call Pickup group

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...
Guest almost 2 years ago in RingCentral Phone 2 Implemented

Turn off notifications during nonwork hours for mobile app

Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when ...
Brett Markwardt (he, him) almost 2 years ago in RingCentral Web/Desktop App 8 Implemented