All ideas

I need to have real time performance reports like the one available with live reports

I would like the ability to create a task and then either copy or reassign to a different team/conversation.

Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.