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Feature to Enable: Only Super Admin Should Create Support Cases

Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated c...
Jorge Mico 29 days ago in RingCentral Admin Portal 0 Under review

Notes section for general settings, IVRs, call queues, individual extensions

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...
Leah Oliver 25 days ago in RingCentral Admin Portal 0 New

Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
almost 3 years ago in RingCentral Phone 2 Future consideration

Send bulk messages

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
Luke Baranouskas 6 days ago in RingCentral Phone 0 New

Automatically add new RingCentral numbers to TCR Campaign

Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process fo...
Devan Welsh 6 days ago in RingCentral Admin Portal 0 New

Add options for enabling call recording announcement

Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls. Currently the three options are: 1) Play periodic tones for outbound calls 2) Play Call Recording Announcement for Ou...
Pete Wells 6 days ago in RingCentral Phone 0 New

Ability to insert pictures and links in email templates

We do all outbound calling for a number of clients who do fundraising. It would be nice to have the ability to add the company's logo to the emails we send out to their donors. It would also be great to have the ability to insert donation links in...
Chris Smith 6 days ago in RingCentral Engage Voice 0 New

Enable RC App to access multiple Contacts folders from Exchange

We keep contacts in separate folders by category and need access to the all.
steve holmes 6 days ago in RingCentral Web/Desktop App 0 New

Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this

I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to man...
Richard Miller 6 days ago in RingCentral Integrations 0 New

Incoming caller ID name display on app

In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
Susan Williams 6 days ago in RingCentral Mobile App 1 New