Make company extensions available for the Custom Rules caller ID settings.
At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavily impacted if they are on a call and are having to take their break or lunch later than scheduled.
Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.
disable Provisioning related email alerts sent to users
We are planning to FULLY turn on AD/azure Provisioning for Ring Central
Every time I test with Provision on demand an email alert is sent to the user.
I don’t think it should be triggered at all, should be just added to a daily report Admins can...