All ideas

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...

adding a sound notification to alert of a call in queue would be great!

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...

Our Caller ID shows up as different for each phone in our office

Please Allow Co-Host to manage Breakout Rooms and see who is in them and be able to assist moving participants around.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

It would be very useful to be able to save a dashboard with a sharable URL that granted View-Only rights to that dashboard, this would allow dashboards to be scheduled on TV's & digital signage software without having to login to each screen o...

I would like to see a report on "Call Handling" usage. This would give me an idea of who is forwarding to their personal cell phone or not.

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...