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Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust 6 months ago in RingCentral Web/Desktop App 0 Future consideration

Reporting for Contact Center Numbers in RCO

ability to track usage and trends of phone numbers that are assigned to contact center services, today we do not have this ability and cannot monitor usage for CC services easily.
Tim Wilbourn over 1 year ago in RingCentral Contact Center 2 Future consideration

Please add the Skill Type and the Team to the Interaction Details on the call recording.

This is useful to provide all of the necessary information in one screen. It will also allow these fields to be automatically in the quality monitoring scorecard.
Phylicia Clemons 3 months ago in RingCentral Contact Center 1 Future consideration

Change agent state through Max Supervisor

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa
Guest over 1 year ago in RingCentral Contact Center 3 Future consideration

Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavily impacted if they are on a call and are having to take their break or lunch later than scheduled.

Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.
Richelle Gatdula 7 months ago in RingCentral Contact Center 3 Future consideration

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest over 1 year ago in RingCentral Phone 4 Future consideration

WFM Pro - Hierarchy View within Schedule Manager

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.
John Bruns 2 months ago in RingCentral Contact Center 0 Future consideration

Texts should go to multiple users

We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests.
Kevin Crysler almost 2 years ago in RingCentral Web/Desktop App 4 Future consideration

disable Provisioning related email alerts sent to users

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...
Jaakan Shorter about 1 month ago in RingCentral Integrations 0 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest over 1 year ago in RingCentral Phone 2 Future consideration