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Access and manage Queue Voicemails from within the RC App

Hello RingCentral Dev team, Please migrate the functionality from page, to the new Windows and Mac RingCentral GLIP App. Enable the Queue Managers to listen to and delete queue voicemails right from wi...
Dan Thorne almost 3 years ago in RingCentral Web/Desktop App 5 Planned

Report of unread voicemails

I want to see a report that shows how many unread voicemails a user has in the voicemail box
Guest almost 2 years ago in RingCentral Analytics 0 Planned

Allow developers to edit/add permissions to an app after graduation

Once an app on our developer platform has graduated, many properties of the app become read-only, and cannot be edited. Developers have often requested the ability to edit permission after graduation. This idea captures that ability, and would cre...
Byrne Reese over 2 years ago in Developer Platform and APIs 0 Planned

Report based on Calling Party Number

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.
Pat Thiele over 1 year ago in RingCentral Analytics 0 Planned

Allow API SMS/MMS sending from all account numbers

Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way ...
Guest about 3 years ago in Developer Platform and APIs 1 Planned

Clickable quoting in messaging

Currently when quote message, its just repeating the text. Would be much more convenient, if possible to click at quoted text and it will lead to original message.
Serhii S114 about 1 year ago in RingCentral Web/Desktop App 0 Planned

Additional Parameters for Performance KPIs, such as only counting missed calls during work hours

Right now the # or % of Missed calls with VMs include calls missed when someone is logged off for the day. We can't hold people to this metric because they can't be expected to answer calls when off the clock.
Guest over 2 years ago in RingCentral Analytics 1 Planned

Add the "section" field for Task sorting in the new ring central app calendar - it is currently only in the classic app

helps with sorting tasks. without it, very difficult to organize tasks
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Planned

Update status in app when in a webinar

Right now, I have the RingCentral app open and my status is "Available" while I'm in a RingCentral webinar as a participant. It would be great, while the app is open, to show some other status similar to a video status that automatically updates a...
Crystal Weber over 1 year ago in RingCentral Webinar 1 Planned

recording system that flags calls that use inappropriate language

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used
Guest over 2 years ago in RingCentral Contact Center 1 Planned