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Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank repor...
Susan Arbogast 7 months ago in RingCentral Analytics 1 Implemented

Add additional tab to compute automatically the average wait time under performance reports

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
Raymond dela Cruz about 1 year ago in RingCentral Analytics 1 Implemented

Idea for Performance report

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Selecting specific time & date

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
Rafael Umali 8 months ago in RingCentral Analytics 1 Implemented

Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

Add the ability to customize personal meeting IDs with words instead of or in addition to numbers for the meeting ID

Better identifies who the meeting is with from the meeting link.
Guest 8 months ago in RingCentral Meetings & Webinar 1 Implemented

Downloadable credentials (JSON) file

Problem Statement Authenticating via the API can sometimes be confusing, especially when it comes to properly setting the client ID, client secret, and other values in your code that govern how credentials are presented to the platform for authent...
Byrne Reese 8 months ago in  0 Implemented

API Auth credentials that never expire, e.g. JWT auth credentials

Problem Statements Password-based authentication does not work for apps whose organizations have SSO enabled. Auth credentials expire making it difficult to reestablish a valid connection if they expire. If a user changes their password, their app...
Byrne Reese 9 months ago in Developer Platform and APIs 0 Implemented

Downloading Peformance Reports - Hourly

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
Guest 9 months ago in RingCentral Analytics 1 Implemented