Skip to Main Content

All ideas

Showing 6589

SMS Campaigns - Beta Login

Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign
Rochelle Gobis 5 days ago in Developer Platform and APIs 0 New

Guest contact Management

Right now guest contacts applies to entire account, it would be great to have option to just add it to one extension. Like a toggle that can be turned on for some ext. Some user wants to put a different name or customize the contact and making it ...
John Camangian 5 days ago in RingCentral Mobile App 0 New

Able to use substitute caller ID on a template

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
Frank Chuang 5 days ago in RingCentral Admin Portal 0 New

RingCentral app - schedule a meeting - default meeting calendar

When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to d...
Rob Morrison 13 days ago in RingCentral Web/Desktop App 0 New

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
about 3 years ago in RingCentral Phone / RingCentral Web/Desktop App 21 Planned

Unable to release an individual line during a 3-person call.

When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My in...
Cecil George 4 months ago in RingCentral Mobile App 2 Under review

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens 8 months ago in RingCentral Web/Desktop App 2 Under review

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
about 3 years ago in RingCentral Phone 5 Will not implement

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
about 3 years ago in RingCentral Phone 23 Planned

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
about 3 years ago in RingCentral Phone 6 Future consideration