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Retain the Custom Status Even if Messages Tab is Disabled

The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.
Jorge Mico 10 days ago in RingCentral Web/Desktop App 2 New

Device Reporting for Firmware versions

Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting? This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmwa...
Led Tasso 11 days ago in RingCentral Analytics 0 New

Add Paging and Intercom as options to be added from presence menu on phones.

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
Nate Graham 11 days ago in RingCentral Admin Portal 1 New

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 6 months ago in RingCentral Admin Portal 1 Under review

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 8 months ago in RingCentral Web/Desktop App 2 Under review

Text from the same main user number

we are unable to text from the main line
Guest almost 3 years ago in RingCentral Phone 47 Planned

Unable to release an individual line during a 3-person call.

When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My in...
Cecil George 3 months ago in RingCentral Mobile App 2 Under review

Report Info in Body of Email not Attachment

Hello, It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape vie...
Joy Fullerton 4 days ago in RingCentral Analytics 0 New

Text Preview

Show more preview text like in the phone desktop version. I want to be able to read almost all the text before I open it up. We have multiple people monitoring our main phone number and it would be easier to know if a text pertains to that person ...
Main 5250 4 days ago in RingCentral Web/Desktop App 0 New

Anonymous hotline and mailbox for callers

Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone nu...
Brad Steele 5 days ago in RingCentral Phone 0 New