Customer Ideas Portal

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.

I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert in...

Add the folder feature back for easy organizing amongst teams

Be able to set up text templates for recurring texts used by team members