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Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 12 months ago in RingCentral Web/Desktop App 2 Under review

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest over 2 years ago in RingCentral Admin Portal 8 Already exists

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest over 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker x1003 about 2 years ago in RingCentral Web/Desktop App 6 Planned

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest about 2 years ago in RingCentral Web/Desktop App 9 Planned

Increasing Paging Only group to more than 25 devices

I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert in...
Alex Cooley about 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 9 Under review

Add the team folder feature back

Add the folder feature back for easy organizing amongst teams
Guest over 2 years ago in RingCentral Web/Desktop App 14 Under review

SMS/Text Templates

Be able to set up text templates for recurring texts used by team members
Bob Coons over 2 years ago in RingCentral Web/Desktop App 18 Planned