Customer Ideas Portal

Our Caller ID shows up as different for each phone in our office

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

It would be useful if the Ring Central Analytics were to include IVR Path reporting.

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...

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It would be useful if users could select a dark theme to view their call queues.