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Customer Ideas Portal

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Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells about 1 year ago in RingCentral Admin Portal 0 Under review

Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

Missing features include: Call duration of all active calls Complete caller information for all active calls Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app) Option to display entire HUD that lis...
Guest over 1 year ago in RingCentral Phone 3 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella almost 2 years ago in RingCentral Phone 2 Under review

Enhance the "Join from your browser" feature

Currently, RC Meetings has an existing feature to provide an option to participants to join from their browser but would still have to cancel the initial prompt to open or download the RC Meetings app. The customer is requesting to add an option t...
Radney Porcioncula about 2 years ago in RingCentral Meetings & Webinar 1 Under review

Change the name of the group text message

Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest over 2 years ago in RingCentral Analytics 2 Under review

Full Calendar in unified app to include scheduled video meetings

We have executive assistants who schedule video meetings for our executives and they can not see future meetings past the limited time line in the unified app. A full calendar that you could search, Day, Week, Month would be extremely helpful. Or ...
Joe Castillo 7 months ago in RingCentral Video 2 Under review

Archiver Disconnect Notification

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...
Marie Apodaca 7 months ago in RingCentral Admin Portal 1 Under review

Password and PIN Expiration Requirement

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
Niki Martschinske over 1 year ago in RingCentral Admin Portal 3 Under review

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell over 1 year ago in RingCentral Admin Portal 1 Under review