Customer Ideas Portal

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

Currently, RC Meetings has an existing feature to provide an option to participants to join from their browser but would still have to cancel the initial prompt to open or download the RC Meetings app. The customer is requesting to add an option t...

Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

Important to know that the person is already on the other line.

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...

When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer