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Customer Ideas Portal

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Add Any and All Extensions to Presence List

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
Matthew Prythero almost 2 years ago in RingCentral Phone 5 Under review

Ability to turn off call quality survey for agents.

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
Rob Shelby over 2 years ago in RingCentral Web/Desktop App 5 Under review

Enhance the "Join from your browser" feature

Currently, RC Meetings has an existing feature to provide an option to participants to join from their browser but would still have to cancel the initial prompt to open or download the RC Meetings app. The customer is requesting to add an option t...
Radney Porcioncula almost 3 years ago in RingCentral Meetings & Webinar 1 Under review

Change the name of the group text message

Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.
Guest about 3 years ago in RingCentral Web/Desktop App 2 Under review

Upload custom ringtone

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
Colin Lewis 9 months ago in RingCentral Web/Desktop App 0 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella over 2 years ago in RingCentral Phone 3 Under review

Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro 10 months ago in RingCentral Phone 1 Under review

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund over 1 year ago in RingCentral Admin Portal 1 Under review

Allow outbound fax cover sheets to be updated

When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.
Chris Frassanito almost 3 years ago in RingCentral Web/Desktop App 6 Under review

Warm Transfer in Chrome Extension

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
Guest almost 3 years ago in RingCentral Integrations 2 Under review