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René Habermann 2 months ago in RingCentral Mobile App 0 Under review

SMS Toggle ON/OFF at the the User Level

Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, admin...
Joseph Valerio 2 months ago in RingCentral Web/Desktop App 0 Under review

Re-route committed callbacks to the skill, or to agent at a later date

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...
Michelle Sterzovsky 2 months ago in RingCentral Contact Center 0 Under review

Callers can press a key to request a call back and hold their place in queue

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
Danae Pollack 2 months ago in RingCentral Admin Portal 0 Under review

Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
Sofia Waleed 2 months ago in RingCentral Admin Portal 0 Under review

Please add app for add-in integration

This is the best to-do list, daily planner and organizer
Paul Caro 2 months ago in RingCentral Integrations 0 Under review

Don't need a DID to have a phone or make an external call

Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
Daniel Cayea 2 months ago in RingCentral Web/Desktop App 0 Under review

Outlook Addon text location

Allow an option to paste the meeting info to be at the of the email chain instead of the at bottom. Currently if the user has long email chain and schedules via the scheduler then it pastes at the bottom of the email making it hard for the receivi...
Abdullah Bakr 2 months ago in RingCentral Meetings & Webinar 0 Under review

Notify Customers When New Features Are Added

Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for...
Stan Cooper 2 months ago in RingCentral Phone 0 Under review

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Rose Smith 2 months ago in RingCentral Web/Desktop App 0 Under review