Customer Ideas Portal

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...

I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...

'Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others' -Primary number is still not showing as the outbound caller id when calling certain number (verizon) it's showing "Via Ring Central or 11 others'

Is there a way for me to see when calls are not answered from our main company line live? Preferably via mobile app. Just to give you an overview, we have our system set-up so that all calls that come in are routed to a call queue which is our ca...

When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issu...

I need webinars to contain breakout rooms, preferably with links that participants can click on, so that my cohost doesn't have to assign each person into a breakout room. Breakout rooms are currently only available in Video Meetings, but this doe...

Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.

we are unable to text from the main line

We need our fax cover sheets to have a legal confidentiality statement in the footer area but there is no way to do that, other than add it in the notes field. Would be nice to be able to customize the fields of the cover page other than creating ...