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Analytics Report for Phone Downtime

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...
Jorge Mico 4 days ago in RingCentral Analytics 0 New

Button on polycom phone to sign out of queue

I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
Jerry LaMartina 4 days ago in RingCentral Phone 0 New

Report Analytics for Outbound Call and Faxes

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...
Leigh Baltazar 4 days ago in RingCentral Analytics 0 New

CNAM for mobile carrier

'Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others' -Primary number is still not showing as the outbound caller id when calling certain number (verizon) it's showing "Via Ring Central or 11 others'
Charisse Joy Insigne 4 days ago in RingCentral Admin Portal 0 New

See Cal Queue Call Reporting on RingCentral App

Is there a way for me to see when calls are not answered from our main company line live? Preferably via mobile app. Just to give you an overview, we have our system set-up so that all calls that come in are routed to a call queue which is our ca...
Corporate Office 5 days ago in RingCentral Mobile App 0 New

MS Teams Mobile Mode

When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issu...
Edwin Melendez 8 days ago in RingCentral Mobile App 0 New

Add Breakout Rooms for Webinar

I need webinars to contain breakout rooms, preferably with links that participants can click on, so that my cohost doesn't have to assign each person into a breakout room. Breakout rooms are currently only available in Video Meetings, but this doe...
Chris Craft 12 days ago in RingCentral Webinar 0 New

Allow for Three Sections in the Call Queue Display Settings

Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
Mario Moccia 24 days ago in RingCentral Phone 0 New

Text from the same main user number

we are unable to text from the main line
Guest about 3 years ago in RingCentral Phone 48 Planned

Customizable fax cover pages

We need our fax cover sheets to have a legal confidentiality statement in the footer area but there is no way to do that, other than add it in the notes field. Would be nice to be able to customize the fields of the cover page other than creating ...
Keith McElmury about 1 month ago in RingCentral Web/Desktop App 0 New