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Customer Ideas Portal

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Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest about 2 years ago in RingCentral Phone 5 Future consideration

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest about 2 years ago in RingCentral Meetings & Webinar 2 Future consideration

Remove the option to change outbound Caller id on App

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

It would be beneficial and more efficient to be able to handle requests separately in case the response to either approve or deny the request needs to be different based on the request. It would also be nice to correspond with and agent via the re...
John Bruns 8 months ago in RingCentral Contact Center 0 Future consideration

MyRepChat integration

An integration with MyRepChat is supposedly possible through the Open API. Could you please direct me how I need start this integration process? The implementations team directed me here. Thank you!
Jonathan Suzio 3 months ago in RingCentral Integrations 1 Future consideration

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust 12 months ago in RingCentral Web/Desktop App 0 Future consideration

Use JobNimbus app

Add JobNimbus App to simplify my calls with their customer service software
RICHARD BARLOW about 2 months ago in RingCentral Admin Portal 1 Future consideration

IVR Path reporting on standard Analytics

It would be useful if the Ring Central Analytics were to include IVR Path reporting.
Sarah Marshall over 1 year ago in RingCentral Analytics 0 Future consideration

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek about 2 years ago in RingCentral Web/Desktop App 1 Future consideration