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International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz 4 months ago in RingCentral Web/Desktop App 0 New

Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not...
JR Marquez 4 months ago in RingCentral Integrations 0 New

Skills Template

Within the admin page, it would be amazing to be able to create a skills template so that when you are creating new employees, you would able to assign them to a template and it would assign them to all of the ACD skills that they would need to be...
John Bruns 4 months ago in RingCentral Contact Center 0 New

Ability for Cell phone app to have different ring assignment than desktop app

Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions. I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ...
Travis Hill 4 months ago in RingCentral Phone 3 New

Apply Template Scheduler

Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
Jonathan Hatfield 4 months ago in RingCentral Admin Portal 0 New

Sync desk phone status to RingCentral app

Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
Vanessa P 5 months ago in RingCentral Web/Desktop App 0 New

Forward to a number on RingCentral account that is pending Port in.

when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can...
Rachel Burroughs 10 days ago in RingCentral Phone 0 New

Log recorded calls in Hubspot.

Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
Aya Vince Cruz 21 days ago in RingCentral Integrations 0 New

DND App status should be reflected on desk phone

If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
Matt Julian about 1 month ago in RingCentral Phone 0 New

Retrieve SMS content for a deleted user

I just deleted a user who was terminated from our organization today. However, we need to be able to check their text and message history as it has come to light that he may have been sending confidential information through there. I know there is...
Kiara Aurora about 1 month ago in RingCentral Web/Desktop App 0 New