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[code] text formatting option

we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates over 1 year ago in RingCentral Phone 2 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest over 1 year ago in RingCentral Phone 4 Implemented

Allow administrators to administer Glip teams

Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams. Add a fully functional Glip admin screen
Guest over 1 year ago in RingCentral Web/Desktop App 7 Implemented

Provide enable/disable slider for queue members

Allow queue members to be turned on and off with a slider like ring groups.
Chris Waddington almost 2 years ago in RingCentral Phone 4 Implemented

Allow the operator extention to be call queue

I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 ...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Export daily data from the analytics portal for more than one day at a time.

In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were...
Karla Talamantes almost 2 years ago in RingCentral Analytics 1 Implemented

Feature request:Presense for RingCentral Unified App

to identify if user is available to take calls using the unified app
Charmaine Eusebio almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to...
Chris Askew almost 2 years ago in RingCentral Web/Desktop App 4 Implemented

Selection for last work month report

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
Guest almost 2 years ago in RingCentral Analytics 2 Implemented