All ideas

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

Could you show that by department and not by staff member name?

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

I want to be able to analyse in which hour user takes most number of calls (Like it shows on single day report on Performance reports https://analytics.ringcentral.co.uk/performance-report/default/users

On this article, https://support.ringcentral.com/article/8728.html • Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an ho...

I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't ge...

Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of f...

Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi