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All ideas

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Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund over 1 year ago in RingCentral Admin Portal 1 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist over 2 years ago in RingCentral Web/Desktop App 5 Under review

Auto Answer Feature Management

It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
Brandon Lennix about 1 year ago in RingCentral Admin Portal 2 Under review

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Lynce Andres 11 months ago in RingCentral Web/Desktop App 1 Under review

Emergency dialing notification

Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary
Travis Hill almost 2 years ago in RingCentral Phone 2 Under review

Please add the ability to have multiple group managers for a usergroup.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...
Holger Haase 9 months ago in RingCentral Admin Portal 0 Under review

Suppress pop-up notification for parked calls

Recently everyone in my org started getting pop-up notifications for calls parked on private park lines. They find this incredibly annoying. Our typical call flow is for a receptionist to park a caller on a private park, then contact the intended ...
Douglas Lowe almost 2 years ago in RingCentral Phone 7 Under review

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway about 1 year ago in RingCentral Web/Desktop App 4 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest about 2 years ago in RingCentral Phone 8 Under review