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RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Wickes Building Supplies Ltd 7 days ago in RingCentral Contact Center 0 Under review

Increase ease of access to number pad when on a phone call.

For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.
Reed Adams 13 days ago in RingCentral Web/Desktop App 1 Under review

download call recording with the name or number of the caller

Download call recording with the name or number of the caller.Call recording should at least included the name or the number or date and time of the calls, in order for the customer to identify the call recording easily. For now customer is downlo...
Hiromithu Ishigaki about 1 month ago in RingCentral Web/Desktop App 1 Under review

Create a way for customer to mass deploy Holiday schedules. Individually going into each sites is entirely too time consuming when you are a larger institution.

Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.
Josh Neratka 3 months ago in RingCentral Admin Portal 0 Under review

Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...
Jerry Be 5 months ago in RingCentral Admin Portal 0 Under review

Call Handling: forward call to extension, one extension to another

Right now, the only thing close is being able to forward an extension to an actual phone/device. It would be nice to be able to forward an extension to another extension without having to change any numbers or emails addresses. With the release of...
over 2 years ago in RingCentral Phone 9 Under review

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt about 1 month ago in RingCentral Admin Portal 0 Under review

WFI Rules: Apply multiple conditions to skill based rules

We are utilizing WFI rules in the Contact Center. Most of our rules are skill based. We'd like to be able to utilize multiple conditions on these rules. This is an option for Agent rules but not skill based rules. The below is an example of the ty...
Kaci Joslin about 2 months ago in RingCentral Contact Center 0 Under review

Create Security Groups for restricting and granting access to phone numbers / Caller IDs

Employess shouldn't have access to phone numbers not assigned to them. Conversley we need the ability to grant accesss to Phone Numbers/Caller IDs to users even if the phone number is not directly assigned to them,e.g, some users should have the a...
Stuart Gormley 4 months ago in RingCentral Engage Voice 0 Under review

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 2 months ago in RingCentral Analytics 0 Under review